Privacy Policy

OSO Delivery ("OSO Delivery", "we", "us" or "our") operates www.osodelivery.com and the OSO Delivery booking platform (together, the "Service"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Service you agree to the collection and use of information as described here.

1. Information We Collect

We collect the following categories of information when you use the Service:

• Account and contact details — name, phone number, email address, and login/OTP verification data.
• Booking details — pickup and drop locations, addresses and map coordinates, goods type and weight, vehicle preference, scheduled date and time, and pricing information for each inquiry or booking.
• Location data — addresses and coordinates you search or select while using our location-lookup features (powered by Ola Maps) to place a booking.
• Usage and device data — pages visited, session activity, approximate device/browser information and analytics events, collected automatically to help us operate and improve the Service.

2. How We Use Your Information

• To create and manage your account and authenticate you via OTP.
• To process booking and transport inquiries, calculate pricing, and coordinate pickup and delivery.
• To communicate with you about bookings, quotes, and customer support requests via phone, SMS or email.
• To improve, secure and troubleshoot the Service, and to detect and prevent fraud or misuse.
• To comply with legal obligations and enforce our Terms of Use.

3. Sharing of Information

We do not sell your personal information. We share it only with:

• Drivers, vendors or transport partners assigned to fulfil your booking, to the extent needed to complete the pickup and delivery.
• Service providers who support our operations, such as map and location services (Ola Maps), SMS/OTP delivery, hosting, and analytics providers, under contractual confidentiality obligations.
• Law enforcement or regulators when required by applicable law, or to protect the rights, property or safety of OSO Delivery, our users or the public.

4. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. See our Cookie Policy for details on the specific cookies we use and how to manage them.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Booking records may be retained for accounting and regulatory purposes even after account closure.

6. Data Security

We use reasonable administrative, technical and organisational safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, or withdraw consent where processing is based on consent, by contacting us using the details below. We will respond in accordance with applicable law.

8. Children's Privacy

The Service is intended for use by individuals who are at least 18 years old. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at cs@osodelivery.com or +91 90909 09196.
Office No. 28, Bharat Bhavan, 468 Kalbadevi Road, Marine Lines East, Maharashtra 400002, India.